Unfortunately, we don’t offer refunds or exchanges on our digital garments.

The Special Items Metatelier™ Team will resolve issues with customers on a case by case scenario.

If you are unhappy with your purchase, The Special Items Metatelier™ is prepared to do the best we can to make adjustments for your satisfaction. We offer one round of editing per purchase.

Email and let us know what changes/adjustments you would like made. Once you’ve sent your notes, we will launch them to our digital tailors to make any changes. From there, you should have your updated image in your inbox in 1-2 days.

Remember, we are digital tailors, not retouchers. Your image must be ready and edited as you see fit upon submission. We do not and will not alter your physical appearance nor will we edit the setting of your photo.

In the case where you placed an order and paid, but haven’t provided the photo in 21 days, you will receive an automatic refund and you will not receive your order.

We hope you find these solutions pleasing.

We aim for maximum satisfaction in the Special Items Metatelier™.